办公室英语

常用办公室英语会话-礼貌英语有哪些

要想在事业上取得成功,与同事和客户在办公室里保持礼貌、乐于助人和专业的态度是很重要的。英国人和美国人使用特定的语言和礼仪来达到这个目的。在本指南中,我们将向您展示常用办公室英语会话,如何给人留下正确的印象,使您的英语在工作中听起来有礼貌。我们开始吧!

使用礼貌的办公室英语短语

在用英语与办公室同事交谈时,记住英国人和美国人经常使用诸如 please, thank you, excuse me和 sorry 之类的词汇是很重要的。在许多语言中,像这样的单词并不重要,但在英语中,它们很重要!

以下是一些办公室英语例句:

  • Good morning, John, how are you today?
  • Please, can I have a glass of water?
  • I’m sorry, but I’ve forgotten my mobile phone. Please, could I use yours to make a quick call?
  • When walking past a colleague (who is very close) say ‘excuse me’ or ‘sorry’.
  • Here’s that report that you asked for…many thanks, Alex.

身体语言也很重要,所以记得微笑和眼神交流!

延伸阅读:流行的50个英语明喻例句和含义

礼貌地打断别人

最好等到别人讲完了再开始讲话。但是有时候这是不可能的或者是没有帮助的,你需要以一种礼貌的方式打断。

在办公室打断别人的话,可能会让人感到不舒服,而且大多数人都不喜欢被打断,所以你应该尽可能有礼貌地打断别人。

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在试用下列办公室英语之一之前,先做一个小小的手势(例如微微抬起的手) ,让你有机会说话:

  • Sorry, could I just make a quick point?
  • Excuse me, could I just mention that…?
  • Do you mind if I interrupt? I have a useful point to make here.
  • I’d just like to add that…
  • Sorry, but could I jump in here?

记得说谢谢,并在你表达了你的观点后保持微笑。

使用情态动词来软化你的语气

学习使用情态动词可能很困难,但是它们确实可以软化你的语气,让你听起来更有礼貌。办公室英语中情态动词一直被用在讲话中,通常可以防止你听起来粗鲁或咄咄逼人。考虑在你的演讲中更多地使用 would/should/can/may/could 这组词。

看看下面的办公室英语,你会注意到这些办公室英语例句也在上面使用 :

  • Would you mind opening the window, please? It’s rather hot in here.
    Don’t say: Open the window. It’s hot in here.
  • Could I possibly have tomorrow afternoon off?
    Don’t say: Give me tomorrow afternoon off.
  • May I have the stapler, please?
    Don’t say: Give me the stapler.
  • Can you come over for a minute, please?
    Don’t say: Come over here.
  • This is an interesting article. You should have a look at it.
    Don’t say: This is an interesting article. Read it.

注意 would you mind 和 could i possibly 的用法。再强调一次,这些方法可以软化你的语气,使其更有礼貌。还有,说“请”和微笑仍然很重要。

办公室英语
办公室英语交流

包括连续的‘ ing’形式

使用 ing 形式与诸如*hoping、 thinking和 wondering 这样的动词连用是使你的讲话更礼貌的一种方式。出于好奇,最好使用过去进行时。

看看下面的办公室英语例句:

  • I was wondering if I could do this training course next Tuesday.
  • Don’t’ say: I want to do this training course.
  • I’m thinking of taking a couple of days off next week. Would that be ok with you?
  • Don’t say: I want a couple of days off. Will you give them to me?
  • I’m hoping that XYZ Company are going to make a big order with us next week.
  • Don’t say: I hope that XYZ will make a big order with us next week.

试着使用一些随意的语言

在英语中,使用更多的随意的词汇和表达会使语言变得柔和,母语为英语的人一直在使用它,甚至在办公室里也是如此。下面这些单词都会让一个句子听起来更随意、友好或“ everyday ”——just, a bit, pop in, kind of, quite, around

看看下面的办公室英语表达方法:

  • Could I just make a quick point, please?
    Don’t say: I want to make a point.
  • Would you be able to call me back at 2-ish?
    Don’t say: Call me at 2pm.Putting -ish at the end of a number, time, or adjective means ‘about or approximately’ (tallish, blueish, fortyish, 4-ish).
  • It’s kind of chilly in here. Would you mind if I closed the window?
    Don’t say: It’s chilly in here… (then close the window without asking)
  • Could you pop over after lunch, please?
    Don’t say: Please, come here.To pop in, or pop over is a phrasal verb that means ‘to come or go somewhere with the feeling that it’s a short/easy journey or no problem’. 
  • I don’t quite understand what this paragraph in the instructions means.
    Don’t say: I don’t understand what this paragraph means.
  • I thought that customer was a bit rude, didn’t you?
    Don’t say: I thought that customer was rude, didn’t you?

避免使用 can not 或 can’t (如果可能的话)

不能或不能是完全正确的语法,但他们有时会给人一个负面的印象,可能会显得太直接,甚至粗鲁。幸运的是,下面有一些不错的办公室英语可供你使用:

  • struggle to do complicated tables in Excel. Could you help me, please?
    Don’t say: I can’t do complicated tables in Excel. Help me.
  • I’m not able to get to the meeting on time tomorrow. Will it be ok if I’m a few minutes late?
    Don’t say: I can’t get to the meeting on time tomorrow. Is it OK if I’m late?Note the use of a few in this example. This is another kind of casual or vague phrase (see point 5.).
  • I’m finding it difficult to complete my report by the due date.
    Don’t say: I can’t complete my report on time.Note again the use of the ‘ing’ form in the example, which softens the speech (see point 4.).

我们可以在这里看到,当你试图让你的演讲更有礼貌和不那么直接时,struggling tonot able tofinding it difficult to 都是不能做的很好的替代方案

说谢谢并被感谢

在英语中,说谢谢和知道被感谢时如何反应是非常重要的。有很多种方法可以让你的英语听起来既有礼貌又像母语。

首先,我们要处理的是说谢谢。Thank youthank you very much 都是完全可以接受的,但是这里有一些好的替代词:

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  • Many thanks.
  • Thank you so much.
  • I’m really grateful, thank you.
  • I couldn’t have done it without you, thank you.
  • You’re a life-saver, thank you! (informal)

其次,我们将应对被感谢的问题。有时候,当别人感谢你做的事情时,你很难知道该说什么。什么都不说是不礼貌的!以下是一些礼貌办公室英语回应的方法:

  • It’s a pleasure / My pleasure.
  • You’re welcome.
  • Don’t mention it.
  • No problem at all.

再次提醒,记得眼神交流和微笑,这样你的回应才显得真诚。

添加简短的解释

在英语中,没有任何解释的简短而简单的陈述有时会显得咄咄逼人和不礼貌。因此,添加解释以提供背景和一些温和的内容是一个好主意。使用 because 或 as 是做到这一点的简单方法。你可以把解释放在句子的开头或结尾。

看看下面的办公室英语:

  • I’m not able to make it into work today because I have a heavy cold.
    As I have a heavy cold today, I’m not able to make it into work.
    Don’t say: I can’t make it into work today. 
  • I’m wondering if you could pay £50 of my wages in advance this week because I have had an unexpected repair bill for my laptop.
    As my laptop has broken, I’m wondering if you could please advance me £50 of wages so that I can get it repaired.
    Don’t say: I need a £50 advance from my wages.

如何不同意

这一点非常重要,因为与某人意见不一致常常听起来咄咄逼人。避免使用直接的语言,比如: You are wrong 或者 That is incorrect。你可以用下面的办公室英语来纠正某人或者礼貌地提出异议:

  • I see what you mean, but I think that…
  • I understand where you’re coming from, but I think…
  • I partly agree, but I think…

这些礼貌的表达没有那么咄咄逼人,你可以看到每个人都承认对方的观点。

如果情况非常紧张或正式,你需要一个更强有力的信息,然后这些短语之一可能是适当的:

  • I’m afraid that I don’t agree with you on that last point.
  • I’m sorry, but I’m not sure your statistics are entirely correct here.

注意,当你与某人意见相左时,最好不要微笑。这可能显得很粗鲁。尽量不要表现出生气的样子,而是在肢体语言中保持中立。正如我们所说,“冷静而镇定”。

表示你同意

这比争论容易多了!这一次,微微一笑表明你们是一边的,这是好的。让我们来看看表达你同意某人的几种办公室英语方式:

  • I agree.
  • I think you’re right / correct.
  • That’s spot on! (informal)
  • Exactly, yeah.
  • Absolutely!
  • Agreed!
  • I’m in complete agreement with you. (formal)
办公室英语
办公室英语表达不同意见

说你不懂

有两种情况下,你可能需要人们澄清或重复自己。这些情况如下:

a) 当你听到这些话,但是你不明白别人的意思。
b) 当你听不懂单词,需要有人重复说过的话时。

让我们看看第一种情况,你不明白这些单词,你可以使用如下办公室英语短语:

  • I don’t quite understand. Could you explain that, please?
  • I’m not sure that I follow you. Could you explain again, please?

不要这样说:I don’t understand. What do you mean?

接下来,当你没有听清楚别人的讲话,你需要重复一次时的表达例句:

  • Sorry, I didn’t quite catch that. Could you say it a little more slowly, please?
  • I didn’t hear that properly. Could you repeat it for me, and possibly a little slower this time?

如何说不(礼貌地说!)

有时你不得不对某人说“不”。这种情况可能发生在以下两种情况:

a)当有人要求你做某件事,而你不能或不想做的时候。 b)当你有机会做一些事情(比如出去喝酒) ,但是你不想做。

让我们先来看一个例子,在这个例子中你必须说你不能帮助别人。你可以使用这样的办公室英语短语:

  • I’m really sorry, but I don’t know how to do that.
  • I’m afraid that I’m really busy with this report at the moment.
  • Could you show me how to do that as I’m not confident I could do it first time.

不要是这样说:I can’t do that or That is not possible.

现在让我们看看这个情景 b) 当你听不懂单词,需要有人重复说过的话时。尝试以下办公室英语的表达方式:

  • I’m really sorry but I’m tied up tonight.
  • Sorry, but I just don’t fancy doing that this weekend.
  • Can I take a rain check on that? I’d really like to join you next time.

不要这样说: don’t want to or That doesn’t interest me.

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